What are the policies for Returns/Exchanges?

For all Stickers

We maintain a less than 1% defect/error rate. However, if there is an issue with your order, contact us, and provide a photograph that indicates a problem. 

For Quality Issues - We need a Proper Photograph.
For Missing Items in order - We require an Unboxing video.

Photograph/Unboxing videos help us investigate the issue, only after which we can give you a resolution.

In case of Quality Issues / Defects -

We will reproduce any defective items after verifying the issue. Since each sticker is freshly made for you, we do not allow returns for reasons unrelated to quality.

For example, we cannot refund or reproduce your order if you decide you do not want it or prefer a different product. The most important aspects of our returns & refund policies are:

We must be contacted within 72 hours from the delivery of any defects.

We require you to submit a photograph that indicates the problem.

We will pay for shipping and provide a shipping label if a return is required.

We will reproduce or refund your order within 5 days if we verify that we made an error.

We will use the original production time and shipping method when reproducing an order.

All sales are final.

 

 

In case of Missing items issue -

We will provide a resolution in terms of refund or sending you the missing items. Since such issues have to be investigated on both our warehouse level and Logistics company level, an unboxing video is a must. For example, we cannot refund or reship your missing items if you don't have enough proof for us to investigate the issue.

 

We must be contacted within 72 hours of the delivery of any defects.

 

All sales are final.

 

What do you mean by a 100% satisfaction guarantee?

If there's a quality problem with your order, contact us and we will replace any defective units for free.

 

My order status is showing Delivered but I haven't received the order.

In such cases, you need to contact us within 24 hours of the Order status changing to deliver.
We will ship you the new order or refund you the money based on the response we receive from the Logistics company.

Please note that we won't be able to entertain your request after 24 hours of order status changes to Delivered, These rules are set by all Logistics companies in India and we have no control over this.

 

Can I return my order if I do not like it?

If there is a problem with your order, contact us and attach a photograph that indicates the problem and we will address it accordingly.

Quality issues are rare, but they happen on occasion and we strive to address them as fast as possible. Since each sticker is freshly made for you, we do not allow returns for reasons unrelated to quality.

 For example, we cannot refund or reproduce your order if you decide you do not want it or prefer a different product.

Still not satified - click on the link to chat with us - Whatsapp Chat

 

Questions about the Refund policy should be sent to us at support@stickerproject.in